At Zooriya, customer satisfaction is important to us. However, due to the nature of our products and to ensure quality control, we have a No Return / No Exchange policy.

🚫 Returns or Exchanges

We do not accept returns or exchanges under any circumstances, unless the product is damaged during delivery.

Please make sure to:

• Read all product descriptions and size/fit information carefully before placing your order.
• Review product images and color details, as slight variations may occur due to photography and screen settings.

📦 Damaged Product Claims

If your order arrives damaged, we are happy to assist, but strict conditions apply:

✅ Unboxing Video Required

• A clear, unedited unboxing video (from opening the sealed package till the damaged item is shown) is mandatory.
• The video must show the original packaging and the issue clearly.

⏰ Timeframe

• You must report the issue within 24 hours of delivery via email or WhatsApp.
• Claims beyond 24 hours will not be accepted, regardless of the video.

📩 Send your claim to:
[📧 Contact@zooriya.shop]
or
[📱 WhatsApp: +919678672288]

If approved, we will offer a replacement of the same item or a store credit (subject to stock availability).

Delivery Time

Orders are usually shipped within 1–2 business days.
Estimated delivery time: 7 to 10 days from the date of dispatch.

❗Important Notes:

• No refund will be provided under any circumstances.
• If the product is customized or on sale, it is strictly non-replaceable.
• Zooriya reserves the right to refuse claims that do not meet the above conditions.

Thank you for shopping with us 💖
Your trust means everything to us.